Frequently Asked Questions

Start using Platinum

• Where and how can I order and receive a Platinum Visa card?

  It is enough for you to contact our distributor, who will be able not only to provide a full consultation and answer all your questions, but also to accept your order for a Platinum card. After receiving the card, you can activate it and use it everywhere!

• What documents are required for my verification?

  You need to provide only 2 documents for quick verification.
  
  1) PROOF OF IDENTIFICATION:
  - Passport
  - National ID card
  - Residence permit
  
  2) PROOF OF ADDRESS:
  - Bank Statements
  - Utility Bills
  - Internet/Cable TV/House phone line bills
  - Government-issued certifications of residence
  
  Please note that the document confirming your address of residence must match the address specified in your profile!
  
  During the verification process, this document can be provided in the native language with translation into English/Spanish/French/German.
  
  The original document and its translation must be in one PDF file.

• How can I reload my wallet and my card Platinum?
  Reload your wallet and Platinum Visa any way you want:
  
  1) Any existing Platinum user can make an instant transfer from their wallet to your Platinum wallet .
  2) You can reload your Platinum wallet from any other payment card in your personal account.
  3) Any existing Platinum user can make an instant transfer from their wallet to your Platinum card.
  4) Any existing Platinum user can make an instant transfer from their card to your Platinum card.
  5) You can make internal transfers between your Platinum cards.
• Where can I use my Platinum Visa card?

  Platinum card is a prepaid Visa, which means that you will be able to use it in millions of Visa affiliated shops and ATMs around the world, as of course, online.

• Can I use my card abroad?

  Platinum Visa card is a prepaid card that can be used anywhere in the world that accepts VISA.

• What are the fees for using the digital wallet and Platinum Visa card?
  Our main fee is taken at moment of the load of the wallet and the card.
  
  The load fee varies depending on the method that you use.
  
  You can also transfer your funds to any user of our system or get funds without commissions.
  
  If you want more information about fees please go to our section fees.

Platinum card limits

• How much can I load on my card?

  Load limits maximum of $ 25 000 per month.
  
  If you want more information about fees please go to our section fees.

• How much can I spend with my card?

  The maximum spend on a Platinum card is $ 10 000/day and $ 8 000/purchase. If you want more information about fees please go to our section fees.

• How much can I withdraw from an ATM?

  You can withdraw up to $ 2 000/day and $ 10 000/month. If you want more information about fees please go to our section fees.

Platinum technical Support

• How can I set or change the card PIN?
  You can set or change the PIN-code of the card yourself in your personal account in the "My cards" section. It's very fast and convenient!
• Can I overdraft my card?

  Platinum Visa card is a prepaid card, which means you can only spend the funds that you have loaded on the card and cannot overdraft.

• How can I temporarily block my card?

  You can block and then unblock your card yourself in your personal account in the "My cards" section. It's very fast and convenient!

• What should I do if I find an unauthorized card transaction?
  If you find an unauthorized card transaction, then:
  
  1) please check the availability of your card. If you have lost your card, then you need to block it in your personal account in the "My cards" section.
  
  2) if your card is available and you want to investigate an unauthorized transaction, then send your request to us by email: support@theplatinum.co.
  
  Your application will be considered.